REFUND & CANCELLATION POLICY

2. Standard Refund Structure

For TRIVENI curated packages or hotel bookings (unless partner policies override):

• 30+ days before check-in:
  75% refund

• 15–30 days before check-in:
  50% refund

• 7–14 days before check-in:
  25% refund

• Less than 7 days before check-in:
  No refund

• No-show:
  No refund

• Early check-out:
  No refund for unused nights.

3. Peak Season / Blackout Dates

During festivals, long weekends, Christmas–New Year, or peak periods:
All bookings are non-refundable, unless partner hotels offer an exception.​

4. Non-Refundable Bookings

• The following are strictly non-refundable:

• Special-rate offers

• Flash sales or limited-time deals

• Influencer/creator bookings

• Collaboration-based stays

• Bookings made through credit points, vouchers, or special promotions

• Custom itineraries involving prepaid vendors

5. Amendments & Date Changes

• Modifications may attract fees depending on partner hotel or vendor policy.

• Date changes are treated as cancellations if the partner does not permit amendments.

• Rate differences must be paid by the client.

6. Force Majeure Refunds

In case of unavoidable disruption:

• Refunds depend on partner hotel/vendor policies

• TRIVENI will negotiate on behalf of the client, but cannot guarantee refunds

7. Refund Processing Time

Approved refunds will be processed within:
7–14 working days to the original payment mode.

8. Travel Modifications & Amendments

• Any request for change in dates, guests, experiences, or itinerary is subject to availability and partner policies.

• Modification fees may apply depending on hotel/airline/vendor conditions.

• Peak seasons, festivals, and blackout dates may restrict changes.

8. Experiences & Add-On Activities